FAQs
We’ve answered some of the most common questions we receive about our products, delivery, and aftercare.
Are your products genuine?
Yes. Every product we sell is sourced from authorised UK distributors or directly from the manufacturer. You receive the full manufacturer’s warranty.
How long will delivery take?
Lead times are shown on each product page. Standard items arrive in 3–7 working days, while made-to-order or large items may take longer.
Can I return an item?
Yes, within 14 days of delivery in unused, original condition. See our Returns & Refunds Policy for details.
Do you offer a warranty?
Yes. All products come with a manufacturer’s warranty. Coverage varies by product — see our Warranty & Repairs Policy.
Do you offer price matching?
Yes. If you find the same product from an authorised UK retailer at a lower price, we’ll match it. Contact price@siennaandco.co.uk with details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.
Can I track my order?
Yes. You’ll receive tracking details once your order has been dispatched.